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PRIVACY POLICY

Privacy Policy

Effective date:

PestShield (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, and related platforms (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and service addresses provided when you request services or book appointments.
Billing & Subscription Data: Credit card numbers, expiration dates, and billing addresses. For subscription plans, we securely store payment tokens to facilitate recurring charges.
Non-Personal Information: Browser type, IP address, device information, and usage data collected automatically through cookies.
Service-Related Information: Details about pest control service history, preferences, and your direct communications with our team.

2. How We Use Your Information

We use the collected information to:

Provide Services: Deliver and improve our pest control and coaching services.
Manage Subscriptions: Process recurring payments, manage billing cycles, and track membership status.
Communications: Respond to inquiries and send service-related updates (e.g., appointment reminders or billing receipts).
Marketing: Send promotional offers or newsletters (you may opt out at any time).
Analytics: Monitor website usage to improve functionality and user experience.

3. Sharing of Information

By enrolling in a PestShield subscription or auto-pay plan:

Payment Processing: You acknowledge that your payment information is collected and processed by third-party payment processors (such as Stripe or Square).
Data Retention: We retain payment tokens and billing history as long as your subscription is active to ensure uninterrupted service.
Notification: You will receive automated electronic receipts for each recurring charge. Any changes to your billing information must be updated via your customer portal or by contacting us directly.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share information with:

Service Providers: Trusted third-party vendors who assist with payment processing, data analytics, or customer support.
Legal Compliance: When required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to enhance user experience and analyze traffic. You can manage cookie settings through your browser, though some features of the Services may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your data. Note: We do not store raw credit card numbers on our local servers; all recurring billing is handled via encrypted, PCI-compliant third-party gateways.

7. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Opt out of marketing communications.
Request a copy of your data in a portable format. To exercise these rights, please contact us at [email protected]

8. Children’s Privacy

Our Services are not directed to individuals under 13 (or the minimum age in your country). We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the Services after updates are posted constitutes acceptance of the changes.