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Wide Hero with V Shape

FAQ'S

Cancellation Policy

How do I cancel my booking?

You can cancel directly through your Account Dashboard or by clicking the "Manage Booking" link in your confirmation email.

What is the deadline for a full refund?

To receive a 100% refund, you must cancel at least [Insert Time, e.g., 48 hours] before your scheduled start time.

Will I be charged a fee for late cancellations?

Cancellations made within [Insert Window] of the event are subject to a [Insert Amount/Percentage] processing fee.

What happens if there is an emergency?

We understand life happens. If you have a medical or family emergency, please contact our support team at [Insert Email] with valid documentation to discuss a fee waiver.

How long does it take to get my money back?

Once processed, refunds typically appear in your account within 5–10 business days, depending on your bank.

Billing

Will I be charged immediately upon booking?

Yes, a [Deposit/Full Payment] is required at the time of booking to secure your spot. This ensures that our team and resources are reserved exclusively for you.

What is a "Late Cancellation Fee"?

A late cancellation fee is a charge applied if you cancel within [e.g., 24 hours] of your appointment.

• Amount: $[Amount] or [Percentage]% of the service total.

• Why? This fee helps cover the costs of the reserved time that could have been offered to another client.

How are refunds processed?

If you cancel outside of the penalty window, your refund will be issued to your original payment method.

• Processing Time: It typically takes 5–10 business days for the funds to reflect in your bank account, depending on your financial institution.

Can I get a credit instead of a refund?

Absolutely! If you choose to take a Store Credit/Account Credit instead of a refund, we can often process that instantly, and it will never expire.

What happens if I’m a "No-Show"?

If they are a Now show they can simply reschedule 1x afterwards there will be a fee

My card was charged, but I cancelled on time. What should I do?

Please double-check your "Cancellation Confirmation" email. If you believe there has been a billing error, contact our billing team at [Support Email] with your order number, and we’ll resolve it within 24 hours.

Support Process

How do I open a support ticket?

The fastest way to get help is through our Help Center portal or by emailing [Insert Email Address]. Please include your Order ID or Account Number in the subject line for faster routing.

What is the typical response time?

Our team reviews all inquiries in the order they are received.

• Standard Requests: Within 24 business hours.

• Urgent Billing Issues: Within 4–6 business hours.

What information do I need to provide?

To resolve your issue on the first try, please include:

1. A brief description of the issue.

2. Any relevant confirmation numbers or receipts.

3. Screenshots of any errors you are seeing (if applicable).

Can I speak to a live representative?

Yes. Live chat is available [Days/Hours, e.g., Mon–Fri, 9 am–5 pm EST]. Look for the chat bubble icon in the bottom right corner of our website.

How do I appeal a cancellation fee?

If you believe a fee was charged in error or due to an extenuating circumstance:

• Submit an "Appeal Request" through the support portal.

• Provide any supporting documentation (e.g., medical notes or travel delays).

• Our billing supervisors will review and respond within 2 business days.

How will I know when my issue is resolved?

You will receive an automated email confirmation once your ticket status is moved to "Resolved." If the solution doesn't meet your needs, simply reply to that email to reopen the case.

How Remote Coaching Works

Do I need to be tech-savvy?

Not at all. If you can use an app or join a video call, you’re ready to go. We use [Platform Name, e.g., Zoom/TrueCoach] to deliver your plans and host our sessions. You’ll receive a simple "How-To" guide the moment you sign up.

How do we stay in touch?

Communication is the core of remote coaching. You’ll have access via:

• Video Consultations: Scheduled [Weekly/Monthly] to review progress.

• In-App Messaging: For quick questions or "in-the-moment" feedback.

• Weekly Check-ins: A formal review where we adjust your plan based on your data and feedback.

How do you track my progress if you aren't there in person?

We use data and media to bridge the physical gap:

• Form Checks: You can upload videos of your movements/exercises for expert critique.

• Data Syncing: We integrate with wearables like Apple Health, Fitbit, or Oura to monitor your recovery and activity levels.

• Progress Logs: You’ll log your daily wins, habits, or metrics directly into your private portal.

What if my schedule changes?

The beauty of remote coaching is flexibility. Unlike a local gym class, your "homework" or training plan moves with you. If you travel or have a busy week, we simply adjust your digital calendar to fit your life.

Is remote coaching as effective as in-person?

Often, it’s more effective. Instead of seeing a coach for just one hour a week, you have a structured system and professional oversight 24/7. This creates higher accountability and better long-term habits.